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360˚ Community Coordination

2-1-1 San Diego is building a new technology ecosystem meant to bridge service delivery gaps for clients. We have spent more than 10 years serving 1.5 million clients and have identified ways in which we can improve our service delivery. We know that many clients have the potential to fall through the cracks and may not access the resources they were directed to. This is a common challenge for many of us working in the social services sector.

What is 360° Community Coordination?

  • A longitudinal, shared client record.
  • Increased client access through direct, facilitated referrals.
  • A holistic view of client needs (social determinants of wellness), past and current referrals, and outcomes.
  • Meaningful data that is based on shared measurements.


Building upon the best practices of the Community Information Exchange (CIE), 360° Community Coordination is a collaborative system built to serve our shared clients and help them achieve happy, healthy, self-sufficient lives!

For more information, please email us at partners@211sandiego.org

For Guidelines for Partner Privacy and Security, click here.

Community Information Exchange (CIE), a technology of 2-1-1


What is CIE?

The Community Information Exchange (CIE) is a tool that provides a near real-time capture, exchange, and analysis of client-specific social service data across many organizations, providing a 360° visibility of a client and their past, present, and future care.  This clarity in the client experience helps create the context health and social service workers need to deliver better, more efficient care.

Client improvements such as:

    • 42% reduction in unnecessary ambulance transports.
    • 44% improvement in housing stability


Current CIE Partners

  • Alpha Project
  • Catholic Charities Dioceses of San Diego
  • ElderHelp of San Diego
  • Family Health Centers of San Diego
  • Father Joe’s Villages
  • Imperial Beach Health Center
  • Meals-On-Wheels of Greater San Diego
  • Molina Healthcare
  • PATH San Diego
  • Rural-Metro San Diego
  • San Diego Fire-Rescue Department, EMS
  • San Diego Rescue Mission
  • San Ysidro Health Center
  • Scripps Mercy Hospital
  • Serving Seniors
  • St. Paul’s PACE
  • The Jacobs and Cushman San Diego Food Bank
  • UC San Diego Health System


CIE Collaborative Partners

  • ConnectWellSD of the County of San Diego Health and Human Services Administration (HHSA), which focuses on enhancing client-centered service delivery.
  • Regional Task Force on the Homeless (RTFH) the Homeless Management Information System (HMIS) lead of the Regional Continuum of Care’s HMIS system.
  • San Diego Health Connect (formerly Beacon HIE) the regional Health Information Exchange, or HIE, which focuses on medical record interoperability.


Current participants can access their resources here

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