2-1-1 San Diego is building a new technology ecosystem meant to bridge service delivery gaps for clients. We have spent more than 10 years serving 1.5 million clients and have identified ways in which we can improve our service delivery. We know that many clients have the potential to fall through the cracks and may not access the resources they were directed to. This is a common challenge for many of us working in the social services sector.
What is 360° Community Coordination?
It’s an exciting time for us because we are creating a proactive, preventative solution. We need your help! We invite you to help us build our 360° Community Coordination platform.
- This system will give each partner an interactive shared Salesforce client record that will provide a longitudinal view of services received. This record will give you an in-depth understanding of their history, allowing for a holistic, 360° view of that client’s needs, past and current referrals, and outcomes.
- Participating partners will have access to shared client information, providing a complete view of how each service provider is helping each client. This will foster formal relationships with local service providers and allow you to work closely together to ensure that each client’s social determinants of health are being improved thoroughly and accurately.
- This system will allow for proactive and agile care coordination because you will receive real-time feedback reports from other participating partners who have provided services to your client.
- Working collaboratively within one ecosystem will give you high-quality, actionable data through shared individual client records with outcomes that indicate unmet needs, as well as your organization’s impact on each client’s health and social functioning over time.
Using Community Information Exchange (CIE) as a small scale, and highly successful, example of how to build out and implement a collaborative care coordination system, we are working to scale this example up to embrace all sector partners. We hope you’ll join us in building this collaborative system and work with us to continue to best serve our clients and help them achieve happy, healthy, self-sufficient lives!
For more information, please email us at email@example.com