Health Navigation

Healthcare Navigation Dial 211

Navigating Health Care

2-1-1's Health Navigation Program serves as a single access point information and referral system for San Diego County, connecting anyone to available health services in a timely, compassionate and efficient manner.

To receive assistance navigating through the Healthcare services, dial 2-1-1. If you know what services you’re looking for, you can search our online database as well.

2-1-1 San Diego partnered with Ascension Health, the largest Catholic and largest nonprofit health system, to pilot our Health Navigation Program. Ascension Health also supported pilots at two others: 2-1-1 Palm Beach (Florida) and 2-1-1 Nashville (Tennessee).

Do you need Health Navigation?

  • Are you without a medical home or need to be seen by a doctor?
  • Are you looking for public or private health insurance options?
  • Were you recently diagnosed with a medical illness?
  • Are you in search of medical financial assistance?
  • Are you in need of assistance with obtaining and paying for prescriptions?
  • Do you have questions about how the new Health Care Reform Act (Affordable Care Act) affects you?

Top Needs

  • Non-Emergency Health Condition
  • No Health Insurance
  • Dental Care / Dental Insurance
  • Mental Health Care
  • No Medical Home / Regular Doctor to visit
  • Prescription Assistance
  • Healthcare Reform Information

How can 2-1-1's Health Navigation Help?

Below is a list of services that are provided by the 2-1-1 Healthcare Navigator:
  • Medi-Cal/Healthy Families Application Assistance
  • Community Clinic Appointment-Setting
  • Prescription and Prescription Discount
  • Medical Care Referrals
  • Transportation Assistance Referrals
  • Health Care Reform Information
  • Dental Care Referrals
  • Mental Health Referrals
  • Text4Baby Enrollment


Calling 2-1-1 for Support

Dial 2-1-1. Press your language option (1 for English; 2 for Spanish; 3 for any other language). Then press "3" for health-related assistance.

2-1-1 San Diego is a 24/7 stigma-free and confidential phone service dedicated to connecting people with community, health, and disaster services. When you call 2-1-1 San Diego, you are connected with a highly trained Client Service Representative (CSR) who can navigate the complex system, prescreen you for possible program and benefit eligibility, and connect you to the best health-related resources and services that fit your need.

For every Health Navigation client served, 2-1-1 San Diego aims to improve the health of that client whether it be through the completion of a Medi-Cal application over the phone, or an appointment scheduled at the client’s nearby clinic.


Other Resources

Breast Health Resources and Information

Click Here for Physical Health and Nutrition

2-1-1 San Diego Partners for Health Navigation

*This project is funded in whole or in part with Community Development Block Grant (CDBG) funds provided by the U.S. Department of Housing and Urban Development (HUD).

To find more helpful services and resources, search our 2-1-1 online database
or dial 2-1-1 to speak with a Customer Service Representative.