2-1-1 San Diego partnered with Ascension Health, the largest Catholic and largest nonprofit health system, to pilot our Health Navigation Program. Ascension Health also supported pilots at two others: 2-1-1 Palm Beach (Florida) and 2-1-1 Nashville (Tennessee).
Calling 2-1-1 for Support
Dial 2-1-1. Press your language option (1 for English; 2 for Spanish; 3 for any other language). Then press “3” for health-related assistance.
2-1-1 San Diego is a 24/7 stigma-free and confidential phone service dedicated to connecting people with community, health, and disaster services. When you call 2-1-1 San Diego, you are connected with a highly trained Client Service Representative (CSR) who can navigate the complex system, prescreen you for possible program and benefit eligibility, and connect you to the best health-related resources and services that fit your need.
For every Health Navigation client served, 2-1-1 San Diego aims to improve the health of that client whether it be through the completion of a Medi-Cal application over the phone, or an appointment scheduled at the client’s nearby clinic.
Navigating Health Care
2-1-1’s Health Navigation offers comprehensive needs assessment, health education, case planning, advocacy, connection to resources, and ongoing care coordination.