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Cookies Policy

Last updated November 22, 2023

This Cookie Policy explains how 2-1-1 San Diego (“Company,” “we,” “us,” and “our”) uses cookies and similar technologies to recognize you when you visit our website at https://211sandiego.org (“Website”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, 2-1-1 San Diego) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential cookies:

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

 

Name Provider Service Purpose Type Expiry
__cf_bm .211sandiego.org CloudFlare View Service Privacy Policy To read and filter requests from bots http_cookie 30 minutes
__stid .sharethis.com ShareThis View Service Privacy Policy Monitors user-activity server_cookie 1 year
_bugherd_session5 .bugherd.com BugHerd View Service Privacy Policy Manages and remembers user sessions http_cookie 5 months 29 days
_cc_dc .crwdcntrl.net Lotame View Service Privacy Policy Used for targeted advertising server_cookie 8 months 26 days
_cc_id .crwdcntrl.net Lotame View Service Privacy Policy Used to collect anonymous statistical data related to the user activity server_cookie 8 months 26 days
_cc_id .211sandiego.org Lotame View Service Privacy Policy Used to collect anonymous statistical data related to the user’s activity html_local_storage persistent
_cc_id .211sandiego.org Lotame View Service Privacy Policy Used to collect anonymous statistical data related to the user’s activity http_cookie 8 months 26 days
_cc_id_update_ts .211sandiego.org ShareThis View Service Privacy Policy Used to update the timestamp when a user ID is modified or updated html_local_storage persistent
AWSALB .widgets.guidestar.org Amazon Web Services View Service Privacy Policy Used to map the session to the target server_cookie 7 days
AWSALBCORS widgets.guidestar.org Amazon Web Services View Service Privacy Policy To provide load balancing functionality server_cookie 7 days
fpestid .211sandiego.org ShareThis View Service Privacy Policy Used to calculate visitor, session, and campaign data http_cookie 1 year
ga-audiences .google.com AdWords View Service Privacy Policy Used to re-engage visitors that are likely to convert to customers pixel_tracker session
hid .prod-public-uswest-a.online.tableau.com Tableau View Service Privacy Policy Anonymous data analytics and visualizations server_cookie session
lastExternalReferrer connect.facebook.net Meta View Privacy Policy Detects how the user reached the website by registering their last URL address html_local_storage persistent
lastExternalReferrerTime connect.facebook.net Meta View Privacy Policy Detects how the user reached the website by registering their last URL address html_local_storage persistent
panoramaId_expiry_exp unknown unknown Pending investigation html_local_storage persistent
panoramaId_expiry_exp unknown unknown Pending investigation html_local_storage persistent
panoramaId_expiry_exp unknown unknown Pending investigation html_local_storage persistent
PHPSESSID 211sandiego.org PHP.net View Service Privacy Policy To provide functions across pages server_cookie session
rc::a www.google.com reCAPTCHA View Service Privacy Policy Used to read and filter requests from bots html_local_storage persistent
tableau_locale public.tableau.com Tableau View Service Privacy Policy Used to store a user’s language and regional preferences http_cookie session
tableau_public_negotiated_locale public.tableau.com Tableau View Service Privacy Policy Facilitates the translation into the preferred language of the visitor http_cookie session
VISITOR_INFO1_LIVE youtube.com YouTube View Service Privacy Policy Used to provide ad delivery or retargeting server_cookie 5 months 27 days
VISITOR_PRIVACY_METADATA .youtube.com Youtube View Service Privacy Policy Stores the user’s cookie consent state for the current domain http_cookie 5 months 27 days
wpEmojiSettingsSupports 211sandiego.org WordPress View Service Privacy Policy Store browser details related to content delivery and presentation html_session_storage session
YSC .youtube.com YouTube View Service Privacy Policy To remember user input and associate a user’s actions server_cookie session
yt-remote-connected-devices www.youtube.com YouTube View Service Privacy Policy Stores a list of connected devices for YouTube html_local_storage persistent
yt-remote-device-id www.youtube.com YouTube View Service Privacy Policy Stores a unique ID for the user’s device for YouTube html_local_storage persistent
yt.innertube::nextId www.youtube.com YouTube View Service Privacy Policy Stores a list of YouTube requests made by the user html_local_storage persistent
yt.innertube::requests www.youtube.com YouTube View Service Privacy Policy Stores a list of YouTube requests made by the user html_local_storage persistent
ytidb::LAST_RESULT_ENTRY_KEY www.youtube.com YouTube View Service Privacy Policy Stores the last result entry key used by YouTube html_local_storage persistent

Analytics and Customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.

 

Name Provider Service Purpose Type Expiry
__utma .211sandiego.org Google Analytics View Service Privacy Policy ID used to identify users and sessions http_cookie 1 year 1 month 4 days
__utmb .211sandiego.org Google Analytics View Service Privacy Policy Used to distinguish new sessions and visits http_cookie 29 minutes
__utmc .211sandiego.org Google Analytics View Service Privacy Policy Used only with old versions of Google Analytics to distinguish between new sessions and visits at the end of a session http_cookie session
__utmt .211sandiego.org Google Analytics View Service Privacy Policy Used to monitor the number of Google Analytics server requests http_cookie 9 minutes
__utmz .211sandiego.org Google Analytics View Service Privacy Policy Contains information about the traffic source or campaign that directed users to the website http_cookie 5 months 30 days
_ga .211sandiego.org Google Analytics View Service Privacy Policy Records a particular ID used to gather data about website usage by the user http_cookie 1 year 1 month 4 days
_ga_# .211sandiego.org Google Analytics View Service Privacy Policy Used to calculate visits and sessions http_cookie 1 year 1 month 4 days
_gat# .211sandiego.org Google Analytics View Service Privacy Policy Enables Google Analytics to regulate the rate of requests http_cookie less than 1 minute
_gid .211sandiego.org Google Analytics View Service Privacy Policy Keeps an entry of a unique ID used to derive statistical data on website usage by visitors http_cookie 23 hours 59 minutes
NID .translate-pa.googleapis.com Google View Service Privacy Policy Assigns a unique user ID to remember user preferences server_cookie 6 months
NID .translate-pa.googleapis.com Google View Service Privacy Policy Assigns a unique user ID to remember user preferences server_cookie 6 months

Advertising cookies:

Used to make advertising messages more relevant to you.

 

Name Provider Service Purpose Type Expiry
_fbp .211sandiego.org Facebook View Service Privacy Policy Facebook tracking pixel used to identify visitors for personalized advertising http_cookie 2 months 29 days

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:

 

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact us at: