211 San Diego partners with the County of San Diego to provide official non-emergency public information during disasters. To find free or low-cost community, health, and disaster services, search online or call 2-1-1, 24 hours a day, every day.
Disasters can strike at any time, so it’s important to be prepared and have a plan. Below are resources to help your family best prepare for disaster situations and stay informed.
Call SDG&E at 1-800-611-7343 or visit their Report an Outage page to report an outage. When you call to report an outage you will be asked for the following information:
Alert San Diego offers guidance on how to prepare for a power outage, including essential tips for what to do before, during, and after an outage.
Do you need assistance with any of the following?
Unincorporated Areas: Complete the County Department of Public Works Road Service Request Form to help resolve the issue. If it is after hours, call the 24-hr line at (858) 565-5262 to report the problem.
Cities: For incorporated jurisdictions such as the City of San Diego, contact your local public works department.
County Emergency App
Formerly SD Emergency, this is the official source for emergency information and alerts for San Diego County. Developed by the County’s Office of Emergency Services, the app is your comprehensive tool for emergency preparedness, response, and recovery, providing official information directly from public officials.
Emergency Alerts
The emergency notification system can place phone calls to residents and businesses in San Diego County during or before an emergency or disaster. It can also deliver alerts to your cell phone, internet phone (VoIP), and email address, but registration is required. American Sign Language (ASL) messages are also available.
Genasys Protect
You can find your Evacuation Zone, live road closures, and active evacuation orders on the County of San Diego partner’s website and app. With the Genasys Protect mobile app, you can follow a specific zone or activate your location to receive immediate notifications about local danger wherever you may be.
Understand Your Flood Risk
The FEMA Flood Map Service Center (MSC) is the official public source for flood hazard data, developed for the National Flood Insurance Program (NFIP). Use the MSC to find your current official flood map, access various other flood hazard products, and utilize tools for better understanding your specific flood risk.
Protect Your Property
Standard homeowners insurance generally does not provide coverage for damage caused by flooding. It is crucial to secure financial protection from the floods often associated with heavy rains here in San Diego County. The National Flood Insurance Program (NFIP) is readily available to property owners.
Emergency Accounts to Follow on Social Media
The Personal Disaster Plan
(General)
The Personal Disaster Plan was created by the County of San Diego Office of Emergency Services (OES). Its purpose is to help you, your loved ones, and neighbors better prepare for, respond to, and recover from any emergency or disaster. Practice this essential plan with your household at least twice a year to ensure you are READY. It is available in 12 languages.
The Personal Disaster Plan
(Assistance)
The Personal Disaster Plan For People Who May Need Assistance was developed in partnership with the Department of Aging & Independence Services. This specialized plan is designed to help the whole community—specifically older adults, people with disabilities, and anyone with access or functional needs—better prepare for emergencies and disasters. This version is also available in 12 languages.
American Red Cross
Steps to Preparedness
It is vital to create and practice an emergency plan so your family knows what to do in a crisis. This plan should include discussing possible scenarios, assigning responsibilities to household members, and setting up two meeting places (one near home, one outside the neighborhood). Make sure to practice evacuation routes and assign an out-of-area contact.
If you or a family member has a disability, or other access and functional needs, you may need to take additional steps to protect yourself and your family in an emergency. For more information, dial 2-1-1 or search online for services.
Get general tips for staying safe during a flood, access flood control webcams, report road and drainage issues, get tips to protect your property, learn how to determine if there are public drainage facilities on your property, understand your flood risk, know your hazards, and more!
Following a disaster, resources are available to assist communities in the recovery process.
Upon activation, 211 San Diego operates under the County’s Emergency Plan as a partner of the Office of Emergency Services. Our operations are supported by a corps of trained disaster service workers. We use the latest technology and leverage the support of partner agencies to assure the public that information is current, accurate, and authorized.
