We serve as the region’s 24-hour non-emergency information line during an emergency or disaster, relaying details about road closures, evacuation routes, food assistance programs, shelters, and more to those in need. During an emergency, our highly-trained team works around the clock to ensure San Diegans have the most updated information at their fingertips. We help with rumor control, trend analysis, and feedback from the public on emerging needs—all of which eases the burden on 9-1-1 whose dispatchers must respond to those in immediate danger.
Disasters can strike at any time, so it’s important to be prepared and have a plan. Below are resources to help your family best prepare for disaster situations and stay informed.
If you or a family member has a disability, or other access and functional needs, you may need to take additional steps to protect yourself and your family in an emergency. For more information, dial 2-1-1 or search online for services.
Following a disaster, resources are available to assist communities in the recovery process.
Upon activation, 2-1-1 San Diego operates under the County’s Emergency Plan as a partner of the Office of Emergency Services. Our operations are supported by the Disaster Response Team, a corps of trained disaster volunteers. We use the latest technology and leverage the support of partner agencies to assure the public that information is current, accurate, and authorized.