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Disaster Services

When Disaster Strikes

People seek vital information about conditions and services such as road closures, evacuation routes, shelters and so much more. 2-1-1 provides a 24/7 hotline connected to a highly trained team providing the up-to-date information in an emergency. Interested in becoming a volunteer? We are always looking for disaster volunteers … learn more below.


Register as a Volunteer



Be Prepared

Disasters can strike at any time, so it’s important to be prepared and have a plan. 2-1-1 San Diego has compiled the following list of resources to help your family best prepare for disaster situations and stay informed.


Find Recovery Resources

Following a disaster, numerous resources are available to assist communities in the recovery process. 2-1-1 San Diego has compiled the following list of resources to support recovery efforts.

Locate and apply for disaster relief | One stop source for disaster relief services and organizations

American Red Cross | Recover After a Disaster

International Relief Team| Disaster Relief

Samaritan’s Purse | US Disaster Relief

Community Recovery Team | Coordinates and provides emotional, physical, financial, and spiritual resources to help rebuild the homes and lives of families affected by disasters.

United Policyholders | Insurance help after a disaster

The Salvation Army | The Salvation Army provides support, training and resources to respond to the needs of those affected by emergencies without discrimination.

The Red Guide to Recovery | A Resource Handbook for Disaster Survivors.

Jewish Family Service | One Source for a Lifetime of Help.

San Diego VOAD Partners | One Source for a Lifetime of Help.

Mennonite Disaster Services | Disaster volunteers known for repairing and rebuilding homes damaged by disasters

Disaster Response Partners

2-1-1 San Diego serves as the general public’s “hotline” in disaster, providing up-to-the-minute information about shelters, evacuation routes, road closures, volunteering, and more. At the same time, 2-1-1 serves the public safety sector with rumor control, trend analysis, and feedback from the public on emerging needs. In fulfilling this mission, 2-1-1 eases the burden on 9-1-1 whose dispatchers must respond to those in immediate danger.

Upon activation, 2-1-1 operates under the County’s Emergency Plan as a partner of the Office of Emergency Services. Its operations are supported by the agency’s own Disaster Response Team, a corps of highly trained disaster volunteers. Utilizing the latest technologies, and supported by a collective of affiliated agencies, 2-1-1 may assure the public that its disaster services are sustainable and its information current, accurate, and authorized.